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How Marriott and Kayak are using voice-activated assistants for hotel guests
07/26/2017
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3:41:53 PM
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As Kayak develops its "Alexa Skill" to let users book a hotel, Marriott is putting the voice-activated assistant to work on room service.
Data and design can keep mobile travellers engaged
07/24/2017
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12:47:51 PM
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A Google survey found that 90% mobile travelers will switch to a different website or app if their needs aren’t quickly met, leaving travel companies to shift their digital strategy with targeting and personalization features.
Priceline Group CEO: online travel in China may still witness “significant volatility”
06/19/2017
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1:58:57 PM
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Priceline CEO Glenn D. Fogel believes that price is still incredibly important in China's OTA market. The key of setting up a brand in China is to understand ecosystems – Baidu, Alibaba and Tencent.
Cisco acquires conversational AI startup MindMeld for $125 million
05/12/2017
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2:05:22 PM
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Cisco announced that it is buying MindMeld for USD 125 million. Founded in 2011, MindMeld helps businesses to build conversational interfaces with cloud-based services.
Amazon will buy a large tour operator to conquer travel market?
03/29/2017
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9:54:33 AM
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In an interview with French travel magazine TourMaG, Jean-Pierre Nadir, founder and CEO of travel metasearch site EasyVoyage , said that “Amazon will buy a large operator to conquer the tourism market.”
How airlines can acquire an innovation mindset?
03/24/2017
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10:16:56 AM
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Kieron Branagan, CEO of OpenJaw, a travel tech firm and subsidiary of TravelSky, reflects on innovation strategies for the airline business, based on external research as well as the company's internal efforts.
Key to being customer-centric: Count on cloud + data + API
03/07/2017
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8:57:27 AM
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A guest or a consumer doesn’t differentiate between “experiences” coming from a retail brand or a hotel property. So hotel companies need to focus on customer-centricity in the complex world of accommodation shopping.
What now for chatbots in travel?
01/05/2017
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2:22:02 PM
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Chatbots represent the next seismic shift that will evolve not only the travel booking process but also the customer service experience for decades to come.
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